Why did my Loraas bin not get picked up?

September 8, 2017

Ever wonder why you pay for a Loraas bin and it doesn’t get picked up? Like many other services available to the public, there are several rules that need to be followed for appropriate business exchanges. There are typically four reasons for why people’s bins do not get picked up by a Loraas truck. Below are some of the most common reasons:


  1. Too Close to Obstructions

The most common reason for a bin not being picked up is because it was not placed far enough from obstructions. Recycling trucks from Loraas use mechanical arms that need at least 4 feet (1.2 meters) of space between the blue bin and objects like cars or other bins. If your bin is not placed with enough accessible space our trucks could cause damage to surrounding objects.

Solution: If your bin is placed between two vehicles, simply pull the bin further away from the curb so the mechanical arm will reach without damaging vehicles. Another solution is to place your bin on the opposite side of the street where there is more room. Work with your neighbours to ensure the bins are placed 4 feet apart and/or vehicles are parked 4 feet away from your cart.

  1. Cart Wheels Towards the Curb

Similar to the previous case, we require that you have the wheels of your bin facing the curb. This is once again important for the mechanical arm that empties your waste into a Loraas truck. If the bin is facing the wrong way the contents in your bin cannot be emptied unless our drivers have time to physically turn the bin around.

  1. Overfilling

Many blue bins have far too much contents to be picked up. Materials are piled up or packed in the bin to the point where the lid cannot close. Our drivers have been advised not to pick-up these bins as they have a high risk for litter contamination by falling out of the bin during unloading. Our drivers have tight schedules to meet and closed lids allow them to complete their job quickly and easily.

Solution: For recyclables, the easiest thing to do for this issue is to flatten or break down large recyclables until the lid will close. Cardboard and large plastics #1 to #7 should be reduced to 2ft x 2ft (60cm x 60cm).  Another option is to take larger items to recycling depots such as our public bins on 1902-1st Avenue North; open 24/7 to the public.

For overflowing garbage, you may have to re-evaluate if that “garbage” can be recycled or diverted instead of thrown away. Please visit the “Facility” section  on our website for additional advice or resources.

  1. Wrong Pickup Day

Sometimes pickup schedules change throughout the year. Double check your schedule by going to the ‘Residential’ portion of our website or call our Client Service number at (306) 242-2300. Make sure you save important dates to your calendar.

  1. Incorrect Cul-de-sac Placement

If you live at the end of a cul-de-sac, Loraas has different rules for your curbside pickup. Bins are to be placed 16 feet (4.8 meters) from the furthest end point of the cul-de-sac so that vehicles have enough room to continue driving. Bins are to be placed in a straight line all facing the same direction. Bins must be placed at least 4 feet (1.2 meters) apart. Talk to your neighbours to confirm everyone understands and participates.

  1. Late Bin Placement

Residential curbside pickup commences at 7:00 A.M. sharp. Please have your bin at the curb by this time.

Solution: If early mornings are problematic, place your bin at the curb late evening to avoid being missed.

  1. Cart Contains Program Prohibited Items

Lots of Saskatoon residents are “Wish-cyclers”.  Not all recyclables are accepted in our curbside program. If too many non-recyclable items or hazardous items are identified in your bin, our drivers are advised not to pick them up. Our recycling program only accepts 5 items. These include (1) Cardboard, (2) Mixed Paper, (3) Plastics with a #1-#7 symbol, (4) Household Glass **City of Saskatoon only**, and (5) Household Tin & Aluminum. All other items are prohibited from the program. This is because we have people and machines working at our recycling facility. Placing non-recyclable items into your bin could and does quite frequently hurt our employees and damage machines or contaminate clean recyclables.

Solution: Visit the  ’What can be recycled?’ section of the website to understand how to recycle better.


Loraas disposal and recycle programs create an incredibly efficient recycling and garbage disposal process in comparison to past practices. At Loraas, we are continually looking towards creating a cleaner and better future for the next generations and diverting unnecessary or recyclable waste from our landfills. For bin placement reference photos and guideline information, please use the free printable link: Curbside Recycling Guidelines – Loraas. Thank you for your continuous participation.





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